Quickpay Tim Card FAQs

The Quickpay Tim Card is a pre-paid, reloadable cash card that you can use to pay for purchases at participating Tim Hortons stores. It is the convenient and easy way to pay!

The Quickpay Tim Card is currently available at participating Tim Hortons throughout Canada and the US.

Just ask your server for a Quickpay Tim Card and decide on the amount you wish to be loaded onto the card. Once your card is loaded, you can swipe it to pay for purchases both in-store and at the drive thru at participating locations. Each time you use the Tim Card, the amount of your purchase will be deducted from the balance remaining. The new balance will be displayed on the reader.

Yes, you can use your Tim Card at participating stores in both Canada and the U.S.

The balance of your Tim Card can be put towards your purchase and the remainder can be paid by cash or MasterCard (where accepted).

By registering the Quickpay Tim Card online, you can access several additional features of the Tim Card program such as protecting the balance on your card from loss and theft, reloading your card with a credit card and viewing your most recent account activity.

If your Tim Card has been registered and is lost or stolen, please call 1-866-TIMCARD (846-2273) immediately. You will need to provide your card number and answer questions concerning recent activity on your account. Upon verification, we can freeze your remaining balance and transfer the remaining balance to a replacement card that will be mailed to you. Please note that the remaining balance of an unregistered card cannot be replaced even if we are notified of its loss or theft. At all times, please treat your card like cash.

By scratching off the coating on the panel, you will reveal a PIN or personal identification number. This PIN number is an added security function and is necessary to check your balance and register your card on our website. If your Card does not have a PIN # or the panel has already been scratched off, please call 1-866-TIMCARD (846-2273).

The balance on your Tim Card can be checked anytime at participating stores, online or by calling 1-866-TIM-CARD (846-2273). No purchase is necessary to check your balance. To check the balance online, you will need the 16-digit card number as well as the scratch-off security PIN number on the back of the card.

The Tim Card is reloadable by simply presenting your card at a participating Tim Hortons store and asking the server to reload it with whatever dollar amount you choose. If the card is registered, you can also reload online, using a credit card. Please note that if you are reloading online, the minimum dollar value that can be loaded is $5 and, effective March 9, 2009, the maximum total value on your Tim Card cannot exceed $100.

If the card is registered, you never have to let your Tim Card balance get too low by choosing the Auto-Reload option. Simply select the amount to add to your card, at what frequency you would like your card reloaded and payment method, and we'll do the rest. Funds will automatically be added to your Tim Card each time your balance gets below your pre-set level or at a specified frequency. Your credit card will then be billed for the amount. Please note an auto reload transaction can take up to 48 hours for your card to reload. Please consider this when setting your Auto-Reload preferences.

To discontinue the auto-reload feature, please login to disable the feature within 24 hours of the next scheduled reload. Once the dollar value is loaded, the transaction cannot be reversed.

When you set up/update a credit card for the Auto-Reload function, a temporary $1.01 authorization is processed to ensure the credit card is valid for future automatic recharges. This $1.01 authorization is not an actual charge, but it does temporarily reduce your available credit. The billing address will be matched against the address the bank has on file for you. Once the verification is completed, the charge will be reversed.

MasterCard and Visa credit cards are accepted online.

The Tim Card does not have an expiry date, however, if the card has had a zero balance for a two year period it is deemed inactive and cannot be used.

No fees are charged to your Tim Card.

It's possible that you've forgotten a visit or purchase. You can check your card's remaining balance at a participating Tim Hortons store, by calling 1-866-TIM-CARD (846-2273) or going online. If your card is registered you may also view your recent transactions on the website.

Yes. Tim Hortons will be discontinuing the sale of our paper gift certificates in the coming months. However, we will continue to redeem our paper gift certificates.

The value remaining on a Tim Card may not be redeemed for cash at a Tim Hortons store unless required by law. However, a refund may be obtained by mailing a written request for a refund to our head office. This letter must include the following: name, mailing address, phone number, email address, the Tim Hortons location where the card was purchased (if available), the remaining balance on the card as well as the Tim Card itself. Once your request is received, we will validate the card and card balance and contact you. The validated refund will be sent in the form of a cheque by mail, within 4-6 weeks of receipt of your request. Such requests are to be sent to: Tim Hortons Customer Service, 228 Wyecroft Road, Oakville, Ontario, L6K 3X7.

Yes, TimCard is accepted at our store in Kandahar.

You can send TimCards directly to someone stationed at Kandahar Air Field, or through the Canadian Forces Personnel and Family Support Services (CFPFSS), 4210 Labelle Street, Ottawa, ON K1A 0K2, tel: 1-877-445-6444; or online www.cfpsa.com/en/corporate/mfamily/donate_e.asp

For general questions and inquiries about your Tim Card or Tim Card account, please call 1-866-TIM-CARD (846-2273).

We have partnered with Verified by Visa^TM and MasterCard® SecureCode^TM to add an additional level of security when you reload your Tim Card online. If your cardholder's bank is participating, you will be prompted to authenticate your purchase with a unique code during the reload process. In seconds, you gain added protection while reloading your Tim Card online.

It is very important that you purchase your Tim Card directly from a server at any participating Tim Hortons location across Canada or the U.S., through our online store at timhortons.com or from Tim Hortons head office directly.

We do not authorize any online stores or individuals to sell the Tim Card on our behalf.  We discourage you from purchasing Tim Cards from these unauthorized sources.  Tim Hortons is not responsible for any issues you experience with Tim Cards purchased from unauthorized sources.

In order to merge the balance of two Tim Cards, you need to register or login to the Tim Card site, and then register each card that you want to merge. From the account summary screen, in the Manage Account Information section at the top, you will find a Multiple Card Balance Merge link, which will allow you to choose the card that you want to remove funds from and the card that you want to add funds to.  Once the merge is complete, you'll be prompted to unregister the zero balance card or keep it in your profile if you'd like to still use it for yourself, a family member, or a friend.

Recently, we updated the Tim Card web site to add more features and functionality.

Multiple Card Balance Merge - Allows you to take the full balance of one card and move it to another. At any time, you can merge the balance of two Tim Cards, as long as the combined balance does not exceed $100.  See the question above for more details about Multiple Card Balance Merge.

Account Summary: Your account summary page will show you a small image of the Tim Card that you have registered and you also have the option of adding a Card Description. These features will help you easily manage multiple Tim Cards.

Recent Transactions and Online Reload Activity - This combination report is now available for each of your cards.  The report shows you the 11 most recent transactions on your card, including the store number and the time the transaction occurred and also provides you with information about your online reload activity for the past 4 months.

Reload or Auto-Reload Card - The reload process has been streamlined to make it easier to set up the auto-reload functionality on your card and manage your credit card information.

Improved navigation - The Tim Card site is now easier to use.

Tim Hortons is implementing this change in-store and online to minimize the potential loss that a customer could have in the event their card is lost or stolen.

This change will be implemented on Monday, March 9, 2009.

Customers with a current balance that exceeds $100 will not be impacted. As you use your card, your purchase amount will be deducted from the balance remaining.  You will not be able to reload or auto-reload your card online or in-store until your balance falls below the $100 maximum. Moving forward, you will not be able to reload or auto-realod your card with any amount that would exceed the maximum balance amount of $100.

Tim Hortons will adjust your auto-reload amount on March 9, 2009 to ensure that your card only reaches the maximum value of $100, but we do encourage you to login prior to this date and adjust your auto-reload setting to your own preferences.

You can set up your card to auto-reload online so you always have funds available on your Tim Card when you need them.  Simply register your card online and then login and choose the Auto-Reload Card option to set up your automatic reload preferences.