Organization Structure
With our head office in Oakville, Ontario and our numerous regional offices across Canada and in the U.S., we offer support to Tim Hortons Restaurant Owners from coast to coast. Across North America, Tim Hortons USA Inc. employs more than 1,800 people in various functional areas. To achieve success and excellence, our corporate team is made up of specialists in all areas of our business including, but not limited to: Operations, Research & Development, Training, Real Estate, Construction, Finance, Human Resources, IT, Legal, Franchising, Purchasing, and Marketing.
Head Office
Located in the heart of Ontario's Golden Horseshoe in Oakville, ON, Tim Hortons USA Inc.'s Head Office is housed in what was once the original Tim Hortons warehouse. In the 1970s, the warehouse relocated across the street, which allowed the vacant building to be converted into a Tim Hortons restaurant with adjoining offices. Today the building is used solely for office space and has grown from less than 10,000 square feet on one floor, to over 73,000 square feet over three floors and is home to more than 700 corporate employees - an expansion which parallels the growth the Tim Hortons chain. In Oakville, the Head Office buildings include; the Tim Hortons University, Corporate Restaurants and the Innovation Centre. Most major departments are based out of our Oakville offices.
Regional Offices across North America
Tim Hortons USA Inc. Regional Offices offer diverse career opportunities in growing markets. Regional Offices typically have smaller teams handling many of the same departmental functions as those found in Oakville. Our regional offices are located in: Calgary AB, Langley BC, Debert NS, Kingston ON, Lachine PQ, Dublin OH and Brighton MI.
Distribution Centers
The Tim Hortons USA Inc. Distribution Team is seen as one of the primary forces behind the success of Tim Hortons. Our safety record, commitment to excellence, focus on teamwork and customer service are unmatched in the industry. As a result of our company's growth, Tim Hortons USA Inc. relocated its Oakville Distribution Center to a new and much larger facility in Guelph, Ontario in 2006. This has created many opportunities in our Distribution and Transportation areas. Tim Hortons USA Inc. also operates Distribution Centers in Langley, BC, Calgary, AB, Debert, NS, and Kingston, ON.
Tim Hortons University
Oakville is the home of the Tim Hortons University. All new Restaurant Owners and Managers operating restaurants from Canada and the US spend approximately seven weeks undergoing an intensive training program. Quebec Restaurant Owners attend our Training facility in Lachine, PQ (Montreal). The Tim Hortons University includes learning classrooms, labs, and a fully operational Tim Hortons Restaurant. THI Facilitators and Trainers are subject-matter experts in their field, and place a strong emphasis on all areas of Operational Excellence, including: food handling and hygiene procedures, hospitality and guest sevices, financial controls, team member engagement and employee relations, leadership, equipment maintenance and security.
Department Functions
Tim Hortons USA Inc. offers a broad spectrum of challenging positions that have real impact on the continued growth of our organization. Along with the key areas below, we also engage professionals in the areas of Human Resource, Corporate, Real Estate and Franchise Law, IT, Legal, Property Management, Purchasing, Guest Service, Corporate Communications and more. You can review our current opportunities on our corporate listings.
Construction and Restaurant Design
The team is responsible for building new restaurants and renovating existing locations. Working closely with the Operations and Purchasing teams, Project Managers, Interior Designers, Planners and Professional Engineers ensure restaurants are built to the highest standard. They are committed to making every local Tim Hortons restaurant a pleasant place for our guests and efficient for day to day operations.
Distribution
This National team is committed to excellence in accurate on-time delivery to our ever-growing chain of Tim Hortons restaurants. To maintain our service levels, we have on-going opportunities for professional Truck Drivers and warehouse staff including Material Handlers and Order Selectors. Our new state-of-the-art Guelph, Ontario facility, which opened in early 2006, has created new opportunities for trade-qualified electrical and millwright maintenance experts.
Finance and Taxation
Ensuring fiscal responsibility and assessing business growth and opportunity, is always a challenge for our large team of financial professionals. If you are a CA, CMA, CPA, CGA or tax professional, we will leverage your expertise in accounting, financial analysis, reporting, domestic, U.S. and international taxation. You'll help manage our core business, our real estate holdings and our diverse business interests and partnerships. Opportunities exist at our Oakville Head Office and our US Regional Office in Dublin Ohio
Information Technology
Whether it is implementing state-of-the-art point-of-sale systems or providing robust financial or inventory management systems to the business, our technology infrastructure facilitates all aspects of our business. Our growing network of technology solutions provides challenging careers to those in system design and development, administration, project management and technical support.
The Tim Hortons brand is one of the best known in Canada. The Marketing team works diligently to uphold the brand characteristics in everything we do - be it through our innovative national advertising campaigns, national and/or local sponsorships, or our in-restaurant merchandising. Tim Hortons has been consistently named a top brand in the Canadian market place. In 2004, Tim Hortons was awarded the 'Best Managed Brand' by Canadian Business Magazine and 'Marketer of the Year' by Marketing Magazine. We offer careers in 5 areas: Brand Marketing, Regional Marketing, Merchandising, National Promotions and Corporate Affairs. Our Corporate Affairs team is responsible for our communication with the public, the media and the government.
Legal
The Tim Hortons Legal Team supports the Tim Hortons organization and is committed to providing expert legal counsel within the various departments of the corporate team. Our team is responsible for assisting Tim Hortons in advancing business goals within Canada, U.S. and Internationally.
We are proficient in a variety of practice areas which include, but are not limited to, real estate, franchising, complex corporate/commercial transactions, securities, public company board support, intellectual property, employment, privacy, litigation and risk management.
The members of the Tim Hortons Legal Team are located predominately in the Oakville head office in addition to offices operating in Calgary AB, Debert NS, Montreal QC and our U.S. office in Dublin,OH.
Operations
The focus of the Operations team is to partner with our restaurant owners to ensure their business success. Many opportunities exist within our Operations teams. On a regular basis, our Operations team is responsible for coaching our restaurant owners on management issues, training restaurant personnel, participating in new restaurant openings and supporting the launch of new products across our chain. Exciting career opportunities include Operations Representatives, District Managers, Trainers and Corporate Store Managers.
Real Estate
Our team of Real Estate professionals are constantly searching for strategic new restaurant locations. Whether it's adding restaurants to current markets, or finding sites in newer expansion markets, using the "We fit anywhere" approach, this team plays a critical role in the continued expansion of the chain.
Research and Development
Research, innovation and consumer testing play a major role in the launch of new products in Tim Hortons restaurants. Our Research & Development team continues to create new products and enhance existing products to the delight of our guests. This group works closely with our Operations, Purchasing and Marketing teams, especially when launching new products. Exciting opportunities exist in the specialized areas of product development and quality assurance.
To view our most current opportunities click here.
.gif){kind=icon}
