The TDL Group Corp. employs over 760 people out of its corporate head office in Oakville, with the franchised store locations retaining staff of over 70,000 people across the chain. In addition to the head office there are eight regional offices located across Canada and in the U.S., and five warehouse distribution centres.
Customer Service
Tim Hortons is a part of people's lives and lifestyles. And your feedback means a lot to us! If you would like to share your comments, questions or concerns about Tim Hortons or any of our products, please call or mail them in to any of our offices or email us.
Please include the following information:
- First and last name
- Full address
- Telephone # (during business hours)
- Store location (if relevant) including the street, city and province/state.
Email: customer_service@timhortons.com
Customer Service toll-free: 1-888-601-1616
We appreciate your feedback!
Tim Card Customer Service
You can learn more about the Tim Card program, check the balance of your card, register and reload your Tim Card by using the Quickpay Tim Card website.
Tim Card Customer Service toll-free: 1-866-TIM-CARD (846-2273)