Skip to content

TimCard® Account Terms and Conditions

IMPORTANT - PLEASE READ: The following agreement describes the terms and conditions that apply to the pre-paid account of your TimCard® (whether you are using a pre-paid, reloadable cash card (the "Classic TimCard®") or whether you are using the TimCard® portion of your CIBC® Tim Hortons® Double Double™ Visa® Card (the "Double Double TimCard®" and collectively with the "Classic TimCard®", the "TimCard®") in Canada and the United States between you and The TDL Group Corp. and Tim Hortons USA Inc., which carries on business through its affiliates, related entities and franchisees as Tim Hortons (hereafter collectively, "Tim Hortons").

By using your Classic TimCard® or Double Double TimCard®, you agree to the terms and conditions of this agreement. Please keep a copy of this agreement for your records. The terms and conditions of this agreement will govern the use of the Classic TimCard® or Double Double TimCard® by you or anyone else who holds or uses the Classic TimCard® or Double Double TimCard®.

Card Specific Terms and Conditions for your Classic TimCard® and Double Double TimCard®

About Your Classic TimCard® Account

Tim Hortons Purchases Only
The Classic TimCard® allows you to load a dollar value on to your Classic TimCard® for future purchases at participating Tim Hortons restaurants. The dollar value that you load on your Classic TimCard® is a pre-payment only for the goods and services at participating Tim Hortons restaurants. No deposit account, credit line or overdraft protection is associated with a Classic TimCard®. Unless otherwise required by law or permitted by this agreement, any amount on your Classic TimCard® is non-refundable and may not be redeemed for cash at Tim Hortons restaurants. No interest, dividends, or any other earnings on funds deposited onto a Classic TimCard® will accrue or be paid or credited to you by Tim Hortons. The value associated with the Classic TimCard® is not insured by either the Canadian Deposit Insurance Corporation (CDIC) or the Federal Deposit Insurance Corporation (FDIC).

Use of a Classic TimCard® is limited to participating Tim Hortons locations. We reserve the right not to accept, load, reload or re-issue any Classic TimCard® or otherwise limit the use of a Classic TimCard® if we reasonably believe that the use is unauthorized, fraudulent, or otherwise unlawful.

Registering Your Card
Once you have either purchased your Classic TimCard® or loaded a dollar value onto a Classic TimCard® at a participating Tim Hortons location including recognized retail outlets, you can register it online at http://www.timhortons.com/timcard in order to access the additional features of the Classic TimCard® program such as protecting your balance on your card from loss or theft (see details below). After your Classic TimCard® has been registered, you will receive e-mails from us for purposes of (a) establishing, administering and safeguarding your account, including confirmation of reloads and verification of accounts; (b) offering you rewards, offers or other products and services Tim Hortons feels you may enjoy; and (c) such other purposes as set out in Tim Hortons' privacy policy ( http://www.timhortons.com/ca/en/privacy.html).

Loading and Reloading Value on Your Card
You can load (or reload) a dollar value on the Classic TimCard® at participating Tim Hortons restaurants using cash, an approved credit card or debit card (where available). You may also reload a dollar value on the Classic TimCard® by going online at http://www.timhortons.com/timcard or through the TimmyMe mobile app and using an approved credit card. Unless you purchase a denominated Classic TimCard® at a participating retail location, all Classic TimCards® must be activated at a participating restaurant. The loaded amount will appear on your Classic TimCard® immediately (except for the Automatic Reload function - see details below). Currently, at restaurant level, you may load a minimum of $2.00 to a maximum of $100.00 worth of value to your Classic TimCard®. Online, or through the TimmyMe mobile app, the minimum amount that can be loaded per Classic TimCard® is $5.00 with a maximum of up to $100.00. The Classic TimCard® can hold only $100 at any given time. Tim Hortons may change these maximum or minimum amounts at any time in its sole discretion, and we will post such changes online.

All amounts loaded on your Classic TimCard® are held and denominated in the currency of the country in which the Classic TimCard® was sold or received (the "Base Currency"). When you make a purchase in a different country, the transaction total is converted from the currency of that country (the "local currency") to the Base Currency and deducted from the account. No fees or other charges are made to your Classic TimCard® for the conversion. Although the actual balance of your Classic TimCard® is held in the Base Currency, the balance shown on your receipt will be in the local currency of the restaurant location. Currency conversions are based on the exchange rate equal to the Bloomberg Financial exchange rate for the day prior to the date of the transaction.

Automatic Reload
To make reloading your Classic TimCard® easier, you can use our Automatic Reload feature which is available for registered Classic TimCards®. By linking an approved credit card to your Classic TimCard®, you can reload a dollar value onto your Classic TimCard® whenever you like. To set up Automatic Reload please visit http://www.timhortons.com/timcard and simply set up the reload frequency or the balance at which you want to reload in your preferences profile and then enter your payment information. Your credit card will be billed according to the schedule and amount you have selected. We will send you an email after each Automatic Reload purchase to let you know that your Classic TimCard® has been loaded. Once you have set up your automatic reload, you may change it via our website or through the TimmyMe mobile app. Please note that reloads using Automatic Reload may take up to 48 hours to go into effect.

To discontinue your Automatic Reload feature, you must login to your account at http://www.timhortons.com/timcard to disable the feature within 48 hours of the next scheduled reload. Once the dollar value is reloaded, the transaction cannot be reversed.

Fees and Expiration of Card Balances
Tim Hortons does not charge any fees for the issuance, activation, or use of your Classic TimCard® and your Classic TimCard® has no expiration date.

Receipts and Statements
Cardholders are not sent statements of itemized transactions from a Classic TimCard® account. You can check the balance of your Classic TimCard® in-store, online at our website, through our TimmyMe mobile app or by calling 1-866-846-2273. You can review the up to six months of your most recent transactions on your registered Classic TimCard® online at http://www.timhortons.com/timcard. The account balance for your Classic TimCard® also will appear on your receipt from a point-of-sale register. When you use your Classic TimCard®, you will be offered a receipt but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Classic TimCard® and will provide the remaining balance of your card. You should retain your receipts from each transaction in order to ensure that your account balance is correct. You will need to produce your receipt in the event of a balance dispute.

Billing Errors, Corrections
We reserve the right to correct the balance of your Classic TimCard® account if we believe that a clerical, billing or accounting error occurred. We shall have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Liability for Unauthorized Transactions
Because your Classic TimCard® is used like cash for purchases from Tim Hortons, you are responsible for all transactions associated with your Classic TimCard®, including unauthorized transactions. However, if your registered Classic TimCard® is lost, stolen, or destroyed, it can be replaced with the balance remaining on it, but only if you have registered with us. If your Classic TimCard® becomes lost, stolen or damaged, you should contact us immediately by calling 1-866-846-2273. You must provide your card number and you will be asked certain questions to verify your identity and questions concerning recent activity on your account. Registered Classic TimCard® owners can access this information from our website. Your Classic TimCard® balance is only protected from the point in time you notify us that your Classic TimCard® is missing and we are able to verify ownership of the card. We will freeze the remaining balance on your Classic TimCard® at the time you notify us and will load that remaining balance on a replacement Classic TimCard®. Replacement cards will be mailed within 4-6 weeks.

About Your Double Double TimCard® Account
Your CIBC Tim Hortons Double Double Visa Card is also a CIBC Visa credit card. CIBC is the issuer of your CIBC Visa credit card and your use is governed by your cardholder agreement with CIBC. Please refer to [website] for additional terms and conditions which govern the use of your CIBC Visa credit card.

Tim Hortons is the issuer of your TimCard®. Your use of your TimCard® is subject to these terms and conditions.

Tim Hortons Purchases Only
The Double Double TimCard® allows you to load or earn a dollar value on to your Double Double TimCard® for future purchases at participating Tim Hortons restaurants. The dollar value that you load or earn on your Double Double TimCard® is a pre-payment only for the goods and services at participating Tim Hortons restaurants. No deposit account, credit line or overdraft protection is associated with a Double Double TimCard®. Unless otherwise required by law or permitted by this agreement, any amount on your Double Double TimCard® is non-refundable and may not be redeemed for cash at Tim Hortons restaurants. No interest, dividends, or any other earnings on funds deposited onto a Double Double TimCard® will accrue or be paid or credited to you by Tim Hortons. The value associated with the Double Double TimCard® is not insured by either the Canadian Deposit Insurance Corporation (CDIC) or the Federal Deposit Insurance Corporation (FDIC).

Use of a Double Double TimCard® is limited to participating Tim Hortons locations. We reserve the right not to accept, load, reload or re-issue any Double Double TimCard® or otherwise limit the use of a Double Double TimCard® if we reasonably believe that the use is unauthorized, fraudulent, or otherwise unlawful.

Registering Your Card
When you receive your CIBC® Tim Hortons® Double Double™ Visa® Card the Double Double TimCard® is already pre-registered for you.

In order to access the additional features of the Double Double TimCard®, you must login online at

http://www.timhortons.com/timcard . As a registered Double Double TimCard® member, you will receive e-mails from us for purposes of (a) establishing, administering and safeguarding your account, including confirmation of reloads and verification of accounts; (b) offering you rewards, offers or other products and services Tim Hortons feels you may enjoy; and (c) such other purposes as set out in Tim Hortons' privacy policy ( http://www.timhortons.com/ca/en/privacy.html).

Loading and Reloading Value on Your Card
You can load (or reload) a dollar value on the Double Double TimCard® at participating Tim Hortons restaurants using cash, your CIBC Tim Hortons Double Double Visa Card or another approved credit card or debit card (where available). You may also reload a dollar value on the Double Double TimCard® by going online at http://www.timhortons.com/timcard or through the TimmyMe mobile app and using your CIBC Tim Hortons Double Double Visa Card or another an approved credit card. The loaded amount will appear on your Double Double TimCard® immediately (except for the Automatic Reload function - see details below). Currently, at restaurant level, you may load a minimum of $2.00 to a maximum of $100.00 worth of value to your Double Double TimCard®. Online, or through the TimmyMe mobile app, the minimum amount that can be reloaded per Double Double TimCard® is $5.00 with a maximum of up to $200.00. Tim Hortons may change these maximum or minimum amounts at any time in its sole discretion, and we will post such changes online.

All amounts loaded or earned on your Double Double TimCard® are held and denominated in Canadian funds (the "Base Currency"). When you make a purchase in a different country, the transaction total is converted from the currency of that country (the "local currency") to the Base Currency and deducted from the account. No fees or other charges are made to your Double Double TimCard® for the conversion. Although the actual balance of your Double Double TimCard® is held in the Base Currency, the balance shown on your receipt will be in the local currency of the restaurant location. Currency conversions are based on the exchange rate equal to the Bloomberg Financial exchange rate for the day prior to the date of the transaction.

Automatic Reload
To make reloading your Double Double TimCard® easier, you can use our Automatic Reload feature which is available for registered Double Double TimCards®. By linking your CIBC® Tim Hortons® Double Double™ Visa® Card or another approved credit card to your Double Double TimCard®, you can reload a dollar value onto your Double Double TimCard® whenever you like. To set up Automatic Reload please visit http://www.timhortons.com/timcard and simply set up the reload frequency or the balance at which you want to reload in your preferences profile and then enter your payment information. Your credit card will be billed according to the schedule and amount you have selected. We will send you an email after each Automatic Reload purchase to let you know that your Double Double TimCard® has been loaded. Once you have set up your automatic reload, you may change it via our website or through the TimmyMe mobile app. Please note that reloads using Automatic Reload may take up to 48 hours to go into effect.

To discontinue your Automatic Reload feature, you must login to your account at http://www.timhortons.com/timcard to disable the feature within 48 hours of the next scheduled reload. Once the dollar value is reloaded, the transaction cannot be reversed.

Earning Tim Cash
Whenever you use your CIBC® Tim Hortons® Double Double™ Visa® Card to make credit purchases including reloading your Double Double TimCard®, you are eligible to receive a 1% in Tim Cash. Please refer to [CIBC website] for more details. The loaded amount will normally appear on your Double Double TimCard® immediately. In some circumstances, where amounts are pre-authorized and then finalized later (such as hotel stays or car rentals), the reward will be loaded at the time the final amount is charged to your credit card. From time-to-time you may also see Reward Adjustments added to your Double Double TimCard® when the final purchase amount is higher than the original amount authorized (such as in restaurants where the tip is captured after the initial charge).

Rewards and Purchase Returns
Whenever you return a purchase using your CIBC® Tim Hortons® Double Double™ Visa® Card, the Tim Cash earned will not be adjusted. Instead, the Tim Cash earned will be debited from future credit purchases.

Fees and Expiration of Card Balances
Tim Hortons does not charge any fees for the issuance, activation, or use of your Double Double TimCard®. Your Double Double TimCard® will expire at the same time as your CIBC® Tim Hortons® Double Double™ Visa® Card at which time we will transfer your balance to your new CIBC® Tim Hortons® Double Double™ Visa® Card.

Receipts and Statements
Cardholders are not sent statements of itemized transactions from a Double Double TimCard® account. A summary of your rewards will appear on your monthly CIBC® Tim Hortons® Double Double™ Visa® Card statement. You can check the balance of your Double Double TimCard® in-store, online at our website, using the TimmyMe mobile app or by calling 1-866-846-2273. You can review up to six months of your most recent transactions on your Double Double TimCard® online at http://www.timhortons.com/timcard. The account balance for a Double Double TimCard® also will appear on your receipt from a participating Tim Hortons point-of-sale register. When you use your Double Double TimCard®, you will be offered a receipt but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Double Double TimCard® and will provide the remaining balance of your Double Double TimCard®. You should retain your receipts from each transaction in order to ensure that your account balance is correct. You will need to produce your receipt in the event of a balance dispute.

Billing Errors, Corrections
We reserve the right to correct the balance of your Double Double TimCard® account if we believe that a clerical, billing or accounting error occurred. We shall have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Liability for Unauthorized Transactions
Because your Double Double TimCard® is used like cash for purchases from Tim Hortons, you are responsible for all transactions associated with your Double Double TimCard®, including unauthorized transactions. However, if your Double Double TimCard® is lost, stolen, or destroyed, it can be replaced with the balance remaining on it. If your CIBC® Tim Hortons® Double Double™ Visa® Card becomes lost, stolen or damaged, you should contact CIBC immediately by calling 1-800-663-4575. You must provide your card number and you will be asked certain questions to verify your identity and questions concerning recent activity on your account. Your Double Double TimCard® balance is only protected from the point in time you notify us that your CIBC® Tim Hortons® Double Double™ Visa® Card is missing and we are able to verify ownership of the card. We will freeze the remaining balance on your Double Double TimCard® at the time you notify us and can load that remaining balance on a replacement Classic TimCard®. Replacement cards will be mailed within 7-10 days.

General Terms and Conditions for the TimCard®

Privacy Policy
Tim Hortons collects the following information in connection with registration of the TimCard®: your name, mailing address, phone number, e-mail and date of birth. Tim Hortons may use this information from time to time for the purposes of (a) establishing, administering and safeguarding your TimCard® account; (b) offering you rewards, offers or other products and services Tim Hortons feels you may enjoy; and (c) such other purposes as set out in Tim Hortons' privacy policy which can be found at http://www.timhortons.com/ca/en/privacy.html. This Tim Hortons website is administered by First Data Corporation ("First Data"). The collection of this information is also governed by First Data's Privacy Statement, which can be found at https://www.firstdata.com/en_us/privacy.html. If you wish to withdraw your consent to (b) you may contact The TDL Group Corp., Attention Chief Privacy Officer, 874 Sinclair Road Oakville Ontario, L6K 2Y1, or by e-mail at privacy@timhortons.com. You can also contact the Chief Privacy Officer to request we mail you a copy of our privacy policy.

Amendments to this Agreement
We may amend the terms or conditions of this agreement at any time, including any rights or obligations you or we may have. We will post the terms and conditions of the amended agreement on our website. As permitted by applicable law, any amendment will become effective at the time we post the amended agreement on our web site or as otherwise stated in our notice to you. Unless we state otherwise, the amendment will apply to your future and existing TimCards®. You are deemed to accept the amendments if (1) you do not notify us to the contrary in writing within twenty (20) days of the date of our notice or such other time specified in the notice, or (2) you use your TimCard® after such notice period. If you do not accept the amendments, upon written request, your TimCard® or Double Double TimCard® will be cancelled and any amounts remaining on a Classic TimCard® will be refunded to you. In the case of the Double Double TimCard®, you will also be required to notify CIBC at 1-800-465-4653 to cancel the Double Double TimCard® and any amounts remaining on your Double Double TimCard® will be transferred to a Classic TimCard®.

Suspension or Termination of this Agreement
We may suspend or terminate this agreement in whole or in part at any time and for any reason or no reason without notice or liability to you, including in connection with the termination of the TimCard® program. If we terminate this agreement without cause, we will refund or issue restaurant credits equal to the balance held in your TimCard® account.

Governing Law
This agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the Federal laws of Canada applicable therein, notwithstanding any conflict of law rules.

Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

Binding Arbitration
This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of our relationship. Any dispute or claim made by you against us (or against any of our subsidiary, parent or affiliate companies) arising out of or relating to this agreement or your use of the TimCard® (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration except that (a) you may take claims to small claims court if they qualify for hearing by such a court, or (b) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us. However, even for those claims that may be taken to court, you and we both waive any claims for punitive damages and any right to pursue claims on a class or representative basis.

Arbitration Procedures
You must first present any claim or dispute to us by contacting our Customer Service Department to allow us an opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved within sixty (60) days. The arbitration of any dispute or claim shall be conducted in accordance with the Arbitrations Act (Ontario) as modified by this agreement. Unless you and we agree otherwise, any arbitration will take place in Toronto, Ontario, and will be conducted in the English language. An arbitrator may not award relief in excess of or contrary to what this agreement provides, order consolidation or arbitration on a class wide or representative basis, or award punitive damages or any other damages aside from the prevailing party's actual damages, except that the arbitrator may award on an individual basis damages required by statute and may order injunctive or declaratory relief pursuant to an applicable consumer protection statute. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. If any portion of this arbitration clause is determined by a court to be inapplicable or invalid, than the remainder shall still be given full force and effect.

Costs of Arbitration
All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own counsel, experts, witnesses and preparation and presentation of evidence at the arbitration.

Waiver of Punitive Damage Claims and Class Actions
By entering into this agreement, both you and we are waiving certain rights to litigate disputes in court. If for any reason this arbitration clause is deemed inapplicable or invalid, you and we both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages and any right to pursue any claims on a class or consolidated basis or in a representative capacity.

Disclaimers and Limits of Liability
THE TDL GROUP CORP. AND TIM HORTONS USA INC. MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE TIMCARD®, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. SOME STATES/JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS MAY NOT BE APPLICABLE TO YOU. TIM HORTONS DOES NOT REPRESENT OR WARRANT THAT YOUR TIMCARD® WILL ALWAYS BE ACCEPTED OR THE TIMCARD® PROGRAM WILL ALWAYS BE ACCESSIBLE.

IN THE EVENT THAT TIM HORTONS OR ITS AFFILIATES ARE FOUND LIABLE TO YOU, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES AND SUCH DAMAGES SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR TIMCARD® PRIOR TO THE TIME AT WHICH SUCH DAMAGES AROSE. TIM HORTONS AND ITS AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE, USE OR DATA) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WHETHER IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TIM HORTONS OR ITS AFFILIATES HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF A TIMCARD® THROUGH ACCIDENT, MISUSE, OR FRAUDULENT MEANS OR DEVICES BY YOU OR ANY THIRD PARTY, OR AS A RESULT OF ANY DELAY OR MISTAKE RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Assignment
We may assign all or part of this agreement without notice to you. We are then released from all liability. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the terms and conditions of this agreement.

Entire Agreement
This agreement is the complete and exclusive statement of agreement between you and Tim Hortons, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this agreement.

Questions or Notices
If you have any questions or wish to send us any notice regarding this agreement or your Classic TimCard®, please visit our website at http://www.timhortons.com/ca/en/timcard/index.html or call us at 1-866-846-2273. If you have any questions regarding your Double Double TimCard® please call CIBC at 1-800-465-4653.

UP

Your Tims Meal has

meal build close
meal build close

You have no items saved in your menu.

Add items to meal