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Frequently Asked Questions

What denominations are TimCards available in?

Our TimCards are available in denominations from $2 - $100.

What is the minimum purchase quantity?

When purchasing TimCards through our Corporate TimCard® Program, the minimum order is 25 cards. If purchasing less than 25 cards, please visit a Tim Hortons restaurant.

Is there an expiry date on TimCards?

TimCards do not have an expiry date on them.

Are carriers available for gift giving?

Carriers are available upon request (no additional cost).

I have a question that is not listed here. What should I do?

For general questions and inquiries about your TimCard® or TimCard® account, complete the Contact Us form below. Your request will be responded to within 5 business days.

Purchasing TimCards

How can I purchase TimCards?

If you are purchasing less than 25 TimCards, please visit a Tim Hortons restaurant. If you are ordering more than 25 TimCards, complete our online order form. Using our online form will ensure accurate and timely submission of your order. After your order has been submitted, we will send you an email confirming your order and provide you with an order number.
You will need this number when you are ready to pay and activate your cards. To pay and activate your order, complete the Contact Us form below using "Activate Your TimCards" as the Subject of Inquiry.

Please do not send us credit card information via email.

Do I get any type of confirmation regarding my order?

Yes. An order confirmation e-mail will be sent to confirm your order, amount, payment type. It will also state your order number that is used to activate your cards.

What is an order number?

An order number is a unique number that is supplied to you in the confirmation email. This number allows you to activate your cards by calling our TimCard® team.

What if I can't find my email with the order number?

 If you do not receive your order confirmation within 24 hours, please complete the Contact Us form below using “I can’t find my Order Confirmation Number” as the Subject of Inquiry and We will resend the order confirmation email to you. This is to ensure that the right party received the cards and is activating them.

Are the cards sent with any monetary value on them?

No.  You must call us to charge your credit card and if paid by cheque or EFT, please call us once you believe the payment should have been received by us.  We will then activate within 2-5 days of request.

How do I activate the cards?

When you receive your TimCards, activate them by completing the Contact Us form below using “Activate Your TimCards” as the Subject of Inquiry.

Are there any service fees associated with the purchase of Tim Hortons TimCards?

We do not apply any service fees or extra charges. Our TimCards are sold at face value and no tax is applicable on them.

Can I pay for Tim Hortons TimCards by credit card?

Yes. We accept Visa, Mastercard or Amex. The other methods of payment are company cheque, wire transfer or Electronic Fund Transfer. A copy of your receipt and invoice will be emailed when requested.

If I am paying by Company cheque where do I send my payment?

The payment should be sent to:

The TDL Group Corp.

Attention: TimCards® Corporate Program
226 Wyecroft Rd.
Oakville, Ontario, Canada L6K 3X7
Telephone: (905) 845-6511

Note: If you are making payment by cheque we will not be able to activate your cards until the cheque has been received and cleared (five business days from when we receive the cheque).

Can I get an invoice to generate payment?

Your invoice will be emailed to you once your order is processed. If you do not receive an invoice, please complete the Contact Us form below using "I did not receive my invoice" as the Subject of Inquiry.

Do the cards have to be pre-paid before you ship them?

No. All cards are shipped within 6 to 10 business days from the time you place your order, regardless of payment type.

What is the turnaround time?

You can expect to receive the TimCards® within 6 to 10 business days after your order is placed.

How do I get the TimCards®?

Once you have placed your order we will ship out the TimCards® via complimentary shipping. Expedited shipping to one address is available for an additional charge.

Can I pick up the TimCards® on the same day I place the order?

Pick up is available for orders after two business days from date of order from the Oakville Head Office. Although the order is picked up you will still need to email us to have your cards activated by completing the Contact Us form below using "Activate Your TimCards" as the Subject of Inquiry.

Can I return any unused TimCards®?

All TimCards® sales are final. We will not accept any returns or exchanges.

Use and Communication Guidelines

Our company would like to run a promotion using Tim Hortons TimCards. How can I do that?

We do not consent to TimCards being used in consumer promotions or programs with conditional offers.

Can I use Tim Hortons logos and/or images on my materials?

Please note that we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. This is because use and reproduction of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company has an authorized relationship with Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trade mark rights.

What are the advertising requirements, if any?

As noted above, we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. Please refer to our Brand & Logo Usage Policy for further explanation.

Can I have a photo or mock up of the TimCard®?

As noted above, we do not permit the use of any Tim Hortons images on any correspondence or promotional material. Any reproduction of the TimCards is strictly prohibited by law.

Can I have my company's logo printed on Tim Hortons TimCards?

We are unable to print your logo on TimCards. They are pre-printed and pre-packaged at the same time for security purposes and any markings on the TimCards other than the production specifications will render them null and void.

Brand and Logo Usage Policies

Business Gifts:

If your program involves gift-giving as a gesture of good will to your employees or corporate customers with no promotional tie-in, the use of Tim Hortons TimCard® is allowed, subject to Tim Hortons prior legal and brand approval. Please note that the use of the Tim Hortons name in an accompanying letter may be permitted, subject to Tim Hortons prior legal and brand approval. The use of the Tim Hortons logos or trademarks is prohibited.

Employee Rewards:

If your program involves rewarding employees or corporate customers, the use of Tim Hortons TimCard® is allowed, subject to Tim Hortons prior legal and brand approval. Please note that the use of the Tim Hortons name may be permitted, subject to Tim Hortons prior legal and brand approval. The use of the Tim Hortons logos or trademarks is prohibited.

Consumer Promotions:

Please note that we do not consent to Tim Hortons TimCard® being used in consumer promotions. The use of the Tim Hortons name, logos, and trademarks in any consumer communications is prohibited. This is because the use of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company is authorized to enter into a promotion of our products when there is no relationship between your company and Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trademark rights.

Contact Information

For general questions and inquiries about your TimCard® or TimCard® order, complete the email request form below. Your request will be responded to within 5 business days.

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