What denominations are Tim Cards available in?
Our Tim Cards are available in denominations from $2 - $100.
What is the minimum purchase quantity?
When purchasing Tim Cards through our Corporate Tim Card Program, the minimum order is 25 cards. If purchasing less than 25 cards, please visit a Tim Hortons restaurant.
Are Tim Cards available in French?
Yes, and they can be redeemed at any participating Tim Hortons restaurant in Canada or the U.S.
Is there an expiry date on Tim Cards?
Tim Cards do not have an expiry date on them.
Are carriers available for gift giving?
Carriers are available upon request (no additional cost).
I have a question that is not listed here. What should I do?
For general questions and inquiries about your Tim Card or Tim Card account, please call
How can I purchase Tim Cards?
If you are purchasing less than 25 Tim Cards, please visit a Tim Hortons restaurant. If you are ordering more than 25 Tim Cards, there are 2 options available for ordering Tim Cards for your corporate program. You can complete our online order form or contact us directly to place your order.
Do I get any type of confirmation regarding my order?
Yes. An order Confirmation will be sent by e-mail to confirm your order, amount, payment type and it will also state your activation number for your order.
What is an activation number?
An activation number is a unique number that is supplied to you in the confirmation email. This number allows you to activate your cards by calling our Tim Card team with your activation number.
What if I can't find my email with the activation number?
Call 905-339-6115 or 1-800 590-5304 extension 26115 and we will resend the order confirmation email to you. This is to ensure that the right party received the cards and is activating them.
Are the cards sent with any monetary value on them?
No. You must call us to charge your credit card and if paid by cheque or EFT, please call us once you believe the payment should have been received by us. We will then activate within 24 hours of request.
How do I activate the cards?
When you receive your Tim Cards and if payment has been made, please email TCOrders@timhortons.com and state your activation code and company name.
If payment has been made please call 905-339-6115 or 1-800-590-5304 extension 26115 and state your company name and activation code. We will process your payment, and then cards will be activated within 24 business hours
Are there any service fees associated with the purchase of Tim Hortons Tim Cards?
We do not apply any service fees or extra charges. Our Tim Cards are sold at face value and no tax is applicable on them.
Can I pay for Tim Hortons Tim Cards by credit card?
Yes. We accept Visa, Mastercard or Amex. The other methods of payment are company cheque, wire transfer or Electronic Fund Transfer. A copy of your receipt and invoice will be emailed when requested.
If I am paying by Company cheque where do I send my payment?
The payment should be sent to:
The TDL Group Corp.
Attention: Tim Card Corporate Program
226 Wyecroft Rd.
Oakville, Ontario, Canada L6K 3X7
Note: If you are making payment by cheque we will not be able to activate your cards until the cheque has been received and cleared (five business days from when we receive the cheque).
Can I get an invoice to generate payment?
Your invoice will be emailed to you once your order is processed. If you do not receive an invoice, please email TCOrders@timhortons.com and state your activation code and company name.
Do the cards have to be pre-paid before you ship them?
No. All cards are shipped within 6 to 10 business days from the time you place your order, regardless of payment type.
What is the turnaround time?
You can expect to receive the Tim Cards within 6 to 10 business days after your order is placed.
How do I get the Tim Cards?
Once you have placed your order we will ship out the Tim Cards via complimentary shipping. Expedited shipping to one address is available for an additional charge.
Can I pick up the Tim Cards on the same day I place the order?
Pick up is available for orders after two business days from date of order from the Oakville Head Office. Although the order is picked up you will still need to call the Tim Card line to have your cards activated.
Can I return any unused Tim Cards?
All Tim Card sales are final. We will not accept any returns or exchanges.
Our company would like to run a promotion using Tim Hortons Tim Cards. How can I do that?
We do not consent to Tim Cards being used in consumer promotions or programs with conditional offers.
Can I use Tim Hortons logos and/or images on my materials?
Please note that we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. This is because use and reproduction of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company has an authorized relationship with Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trade mark rights.
What are the advertising requirements, if any?
As noted above, we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. Please refer to our Brand & Logo Usage Policy for further explanation.
Can I have a photo or mock up of the Tim Card?
As noted above, we do not permit the use of any Tim Hortons images on any correspondence or promotional material. Any reproduction of the Tim Cards is strictly prohibited by law.
Can I have my company's logo printed on Tim Hortons Tim Cards?
We are unable to print your logo on Tim Cards. They are pre-printed and pre-packaged at the same time for security purposes and any markings on the Tim Cards other than the production specifications will render them null and void.
If your program involves gift-giving as a gesture of good will to your employees or corporate customers with no promotional tie-in, the use of Tim Hortons Tim Card is allowed, subject to Tim Hortons prior legal and brand approval. Please note that the use of the Tim Hortons name in an accompanying letter may be permitted, subject to Tim Hortons prior legal and brand approval. The use of the Tim Hortons logos or trademarks is prohibited.
If your program involves rewarding employees or corporate customers, the use of Tim Hortons Tim Card is allowed, subject to Tim Hortons prior legal and brand approval. Please note that the use of the Tim Hortons name may be permitted, subject to Tim Hortons prior legal and brand approval. The use of the Tim Hortons logos or trademarks is prohibited.
Please note that we do not consent to Tim Hortons Tim Card being used in consumer promotions. The use of the Tim Hortons name, logos, and trademarks in any consumer communications is prohibited. This is because the use of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company is authorized to enter into a promotion of our products when there is no relationship between your company and Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trademark rights.