Frequently Asked Questions - Tim Card Corporate Orders

The Quickpay Tim Card is a pre-paid, reloadable cash card that you can use to pay for  purchases at participating Tim Hortons stores.  It is the convenient and easy way to pay!

Yes. Tim Hortons has discontinued the sale of our paper gift certificates as of December 2009. However, we will continue to redeem our paper gift certificates.

Our Tim Cards are available in denominations from $2 - $100.

When purchasing Tim Cards through our Corporate Tim Card Program, the minimum order is 25 cards. If purchasing less than 25 cards, please visit a Tim Hortons store.

Yes, and they can be redeemed at any participating Tim Hortons store in Canada or the U.S.

Tim Cards do not have an expiry date on them.

Carriers are automatically included (one carrier per card).

If you are purchasing less than 25 Tim Cards, please visit a Tim Hortons store. If you would like to purchase a large amount of Tim Cards, please read on for further information on our Corporate Tim Card Program.

Please call us at 905-339-6115, 1-800-590-5304 extension 26115 or you can send the following information to us by e-mail to tcorders@timhortons.com:

Please identify the following:

1. Quantity of cards
2. English, French or US cards
3. Currency Requested (CND$/USD$)
4. Denomination (from $2 - $100)
5. Carriers required (yes/no) these are the envelopes that the cards are inserted into.
6. Method of payment: Cheque, Wire, EFT/ACH, Visa or MasterCard

Please provide the following in your email

. Billing Address
. Contact person
. Phone number
. Fax number
. Email address
. Ship to address

We will send you an email confirming your order within 2 business days and provide you with an activation # you will need when calling in to activate your cards.

You should receive the cards within a few days of receiving the email.

Please note:  If not paying by credit card, we must wait for the funds to clear the bank before we can activate. Please do not provide your card number by email, we will contact you.

Yes. An order Confirmation will be sent by e-mail to confirm your order, amount, payment type and it will also state your activation number for your order.

An activation number is a unique number that is supplied to you in the confirmation email.  This number allows you to activate your cards by calling our Tim Card team with your activation number.

Call 905-339-6115 or  1-800 590-5304 extension 26115 and we will resend the order confirmation email to you.  This is to ensure that the right party received the cards and is activating them.

No.  We will only load the cards with the value that you ordered once you have received your cards and call to activate them.

When you receive your Tim Cards please call 905-339-6115 or  1-800 590-5304 extension 26115 and state your company name and activation code and your cards will be loaded with the monetary denomination that you ordered.

We do not apply any service fees or extra charges. Our Tim Cards are sold at face value and no tax is applicable on them.

Yes. We accept Visa or MasterCard. The other methods of payment are certified cheque, regular company cheque, Wire Transfer or Electronic Fund Transfer. When you receive your order, your receipt and invoice will be in the package.

The payment should be sent to:

The TDL Group Corp.

Attention: Tim Card Corporate Program
874 Sinclair Road
Oakville, Ontario, Canada L6K 2Y1
Telephone: (905) 845-6511

Note: If you are making payment by cheque we will not be able to activate your cards until the cheque has been received and cleared (five business days from when we receive the cheque).

An invoice will be sent along with the Tim Cards. If payment has been made by credit card, your copy of the transaction will be attached to the invoice. If an invoice is required prior to payment please call 905-339-6115 or 1 800-590-5304 ext 26115and an invoice will be emailed or faxed to you.

No. All cards are shipped within 4 -5 business days from the time you place your order, regardless of payment type.

You can expect to receive the Tim Cards within 4 - 5 business days after your order is placed.

Once you have placed your order we will ship out the Tim Cards via complimentary shipping. Expedited shipping to one address is available for an additional charge.

Pick up is available for orders after two business days from date of order from the Oakville Head Office.  Although the order is picked up you will still need to call the Tim Card line to have your cards activated. 905-339-6115 or 1 800-590-5304 ext 26115.

All Tim Card sales are final. We will not accept any returns.

We do not consent to Tim Cards being used in consumer promotions or programs with conditional offers.

Please note that we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. This is because use and reproduction of Tim Hortons logos and trademarks is likely to mislead the public into thinking that your company has an authorized relationship with Tim Hortons. Please be aware that such conduct may be an infringement of Tim Hortons trade mark rights.

As noted above, we do not allow for the use of our logos, trademarks, or images on any correspondence or promotional material. Please refer to our Brand & Logo Usage Policy for further explanation.

As noted above, we do not permit the use of any Tim Hortons images on any correspondence or promotional material. Any reproduction of the Tim Cards is strictly prohibited by law.

We are unable to print your logo on Tim Cards. They are pre-printed and pre-packaged at the same time for security purposes and any markings on the Tim Cards other than the production specifications will render them null and void.

For general questions and inquiries about your Tim Card or Tim Card account, please call 1-866-TIM-CARD (846-2273).