Operations Management Training Program - In The Spotlight
Many opportunities exist at TDL for people who like challenge, want real responsibility, wish to further develop their skills to move ahead.
The TDL Group Corp. employs more than 1,700 people in various functional areas. To achieve success and excellence, our corporate team is made up of specialists in all areas of our business.
This month's "Career In The Spotlight" features The TDL Operations Management Training Program.
We are looking for hospitality focused individuals to develop into leaders and follow a managerial career path. To be successful, you possess a positive and enthusiastic outlook, have lots of energy and can work well within a team. Previous food service or restaurant experience, customer service, training and leading others is an asset, but not essential. We do require that you have a valid driver's license and access to a reliable vehicle. This program is based out of Oakville, Ontario.
The Operations Management Training Program has is divided into three progressive phases. In each of these phases participants will learn about many different aspects of store operations and management.
Phase 1 - Operations Fundamentals:
Participants will develop a solid understanding of TDL's best practices while completing store openings across Canada and the US, on the road and part of the front line action. Responsibilities include training store team members in all areas of operations, launching new products across our chain and store management support.
Phase 2 - Leadership Development:
As a liaison for the District Manager and Franchisees during Store Openings, participants will provide leadership to new team members. providing mentorship, support, and performance feedback. They will continue to build store management skills and may support corporate stores to achieve franchised status.
Phase 3 - Market Exposure:
Providing support for store management, training or other high-level initiatives participants will have exposure to the multi-unit franchised aspect of Operations. Under the mentorship of Director of Operations across Canada and the US, participants will coach our Store Owners on business management issues. In addition, they will act as ambassadors for the Program, having involvement with the recruitment, selection and mentorship for new program candidates.
Due to the extensive travel involved in this program, TDL covers all expenses while working on assignment, including:
- Airport transportation
- Uniforms
- Meal Allowance
- Mileage
- Flights
- Laundry
- Accommodation
- Telephone Allowance
- On Location Transportation
The Operations Representative position lays the foundation to pursue various career paths at the corporate level within our Operations Management Training Program!
My experience "on the road" has proved to be very valuable on my resume. I learned that working as part of a team is very rewarding and that amazing things can be accomplished in a few short weeks by hardworking, dedicated people. I learned to think quickly on my feet, how to adapt to different situations and that there is always an opportunity to learn more. My Operations Representative experience has enabled me to work in a variety of roles; Corporate Trainer, Corporate Store Manager and as a member of the Quality Assurance Department. I had the opportunity to travel to places that I would have never visited and have made friendships that are still going 10 years strong. I will always look back at my time "on the road" with fond memories.
Kelly
Quality Assurance Representative
Starting as an Operations Representative at the TDL Group was the best thing that I could have done. This position provided me with the opportunity to learn about the business and the operations "from the ground up". I firmly believe that it would have been difficult to gain such valuable exposure to so many areas of the operation in other capacities. The knowledge and the skills that I acquired while on the Store Opening team have been instrumental throughout my career at TDL which has included the Training department and most recently Field Services in Human Resources. These skills have allowed me to do my job with confidence and are skills that I will be able to use throughout the rest of my career at TDL.
Shaun
Field Services Specialist
The job position of an Operations Representative was a great way to enter a large organization like the TDL Group Corp. I had just come out of University not knowing what I was going to do. travel, work or go back to school. I traveled across the country to open new store locations (all expenses paid), participated in special projects and at the same time saved some money. The experiences I had were invaluable; I learned the true meaning of team work and dedication to a brand. I joint the company not knowing what I would like to pursue and came out with a career
Erin
District Manager
Being an Ops Rep helped to teach me the basic skills needed to be able to move within TDL. Without my time "on the road", there would be a very large gap in my knowledge base and I would not be able to interact with the franchisee group as effectively today. Because Store Owners know that I've worked in stores and that I know how their operations should and can run, they have more respect for my solutions as they know that I've been in the same or similar situation that they are calling me with. Being in the Ops Rep role also introduced me to the various different departments within our company that have an Operations base, but that play more of a support role for Operations.
Bonnie
Manager, Operations Training
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