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Making A True Difference

Individuals | Communities | The Planet

Tim Hortons encourages individuals to achieve their best. We manage the personal impact we have in all that we do.

Commitments Goals What we are doing
Guests
Offering menu options that provide our guests with balanced choices
  • Provide menu options that meet or exceed nutritional guidelines and educate our guests on these products.
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  • Complying with current and proposed trans-fat regulations across our entire menu.
  • Reducing sodium by over 19% across our soup offering.

    • Working to provide a hospitable and welcoming overall experience that makes our guests feel appreciated

         

  • 100% response on guest service inquiries.
  • Ongoing implementation, communication and measurement of our comprehensive Food Safety Plan across all of our restaurants.
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  • Ensuring that every guest receives a phone call, an email or a letter response providing next steps or resolution to his or her inquiry.
  • Providing food safety training and certification and food safety audits for every restaurant, twice a year.
    • Employees

    Championing a culture where people are treated fairly and are given the opportunity to succeed

         

  • All permanent corporate employees to have an Individual Development Plan and receive an annual performance review.
  • All corporate employees to be trained in our Standards of Business Practices.
  • A minimum of 90% of corporate employees will feel proud that they work for our company.
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  • Managers and employees are reviewing progress against their Individual Development Plans on an annual basis.
  • Providing annual training in order to review and reaffirm employee commitment to follow our business practices and ethical standards.
  • Measuring pride in working for Tim Hortons and pride in our brand as key performance indicators for employee engagement.
    • Partners

    Managing our stakeholder relationships with honesty, transparency and respect

         

  • Pilot a Sustainability and Responsibility Advisory Council of external experts in 2010.
  • Issue our first Sustainability and Responsibility Report in 2011 using the Global Reporting Initiative (GRI) Guidelines.
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  • Seeking the advice of external sustainability and corporate responsibility experts to help shape our initiatives and programs.
  • Following the GRI G3 Guidelines, we are identifying, prioritizing and beginning dialog with key stakeholders.