Making a True DifferenceMaking a True Difference

Making a True Difference

Making A True DifferenceTM

Tim Hortons is passionate about working with the communities we serve, the people within those communities, and - through our environmental work - the planet itself.

It's a passion that's fueled by a simple conviction: that we are not just a good corporate citizen, but an active participant and partner for positive change in the world.

The sustainability and responsibility framework outlined here includes commitments and goals that demonstrate our focus on making a true difference. This framework provides the basis for our sustainability and responsibility reporting in the future, including our first full report to be published in March 2011.

Individuals

Communities

The Planet

Customers

Offering menu options that provide our customers with balanced choices

Working to provide a hospitable and welcoming overall experience that makes our customers feel appreciated

Employees

Championing a culture where people are treated fairly and are given the opportunity to succeed

Partners

Managing our stakeholder relationships with honesty, transparency and respect

Children

Together with our Store Owners (our Franchisees), making a meaningful contribution to the lives of children in our communities

Community Success

Together with our Store Owners, helping make our communities a better place to live in

Tim Hortons Coffee Partnership

Helping build viable coffee communities

Environmental Stewardship

Reducing the waste we create from all aspects of our business

Reducing the energy, carbon emissions and resources we use in all aspects of our business

Supply Chain

Ensuring best practices are embedded across our supply chain