Tim Hortons is no longer owned by Wendy's and is a stand-alone public company trading on the Toronto Stock Exchange and the New York Stock Exchange. Tim Hortons corporate head office is in Oakville, Ontario, Canada.

Our guiding mission is to deliver superior quality products and services for our guests and communities through leadership, innovation and partnerships. Our vision is to be the quality leader in everything we do.

The head office for the Tim Hortons chain is located in Oakville, Ontario, Canada. Smaller regional offices are located across Canada and in the US. For more departmental and corporate information, please read more under About Us or Join Our Team. We unfortunately cannot share organizational charts.

We are excited to be launching our single-serve offering with TASSIMO because it is the most popular brewer in Canada, with over 1 million units sold.  This unique brewing system provides our guests with a new way to enjoy their favourite Tim Hortons coffee and lattes at home, at the touch of a button.

Tim Hortons Tassimo Coffee, Decaf and Latte beverages will be available at participating Tim Hortons restaurants across Canada and online at timhortons.com and TASSIMO.ca.       

We are excited to be launching our single-serve offering with TASSIMO because it is the most popular brewer in Canada, with over 1 million units sold.  This unique brewing system provides our guests with a new way to enjoy their favourite Tim Hortons coffee and lattes at home, at the touch of a button.  We are always looking for ways to bring our coffee into the homes of our guests.

Please read our Tim Card FAQs.

Tim Hortons is publicly traded on the Toronto Stock Exchange (TSX) and the New York Stock Exchange (NYSE) under the THI symbol. You can find shareholder and investor information on www.timhortons-invest.com.

If you would like to see our 2010 financial information and financial information about our company, click here.

Tim Hortons is approached about many ideas, suggestions and new product concepts. Unfortunately, we are unable to accept unsolicited ideas. We rely entirely on our own advertising, research, marketing and product planning departments for the generation and development of new concepts. We thank you for thinking of us, but must decline to avoid the possibility of future misunderstandings.

Tim Hortons not only competes with the typical coffee and baked goods chains, but with all restaurants in the Quick Service category (burgers, subs, pizzas and so on).

Tim Hortons offers a wide menu of "Always Fresh" food and beverages for our guests. Pricing at Tim Hortons restaurants across Canada and the US can vary slightly, so we suggest that you visit your nearest restaurant to get the appropriate prices in your area. Please use our Locator to find the restaurant(s) in your community.

Tim Hortons does not participate in coupon or discounting programs as part of our national advertising strategy. Our focus is to offer our guests every-day, value-priced, quality products.

On a chainwide basis, Tim Hortons advertises on television, radio, outdoor (billboards, transit shelters) and in some print vehicles (magazines). On a regional or restaurant basis, Tim Hortons may also utilize newspaper advertising.

The Roll Up The Rim To Win promotion, which was created in 1986, is run so that our restaurant owners can reward their loyal guests by giving them the opportunity to win millions of exciting prizes with the purchase of a hot beverage.

In 2010, Roll Up The Rim To Win winners received 40 Toyota RAV4's, 92 $10,000 Cash Prizes, 922 Toshiba Netbooks, 21,350 $100 Tim Cards, as well as millions of Tim Hortons food prizes, including coffee, donuts, muffins and cookies.

Yes, all vehicles and all other Roll Up The Rim To Win prizes are awarded with full ownership to winners.

Tim Hortons is a proud member of the many communities in which we operate. Our Restaurant Owners and Corporate Offices are involved in countless local fundraisers and events including: Smile Cookie which raises funds for a local charity of choice; Timbits minor sports - sponsoring thousands of children through local sports leagues; free swims and skates for the entire family; food drives and more. We remain focused on our Tim Horton Children's Foundation and the involvement of our local Restaurants directly in their communities. We feel that this focus will provide the greatest impact, and therefore we do not accept unsolicited product or in-kind donation requests. Learn more about how Tim Hortons is Making a True Difference in your community today!

Tim Hortons believes in giving back to the communities in which we operate, on both a local and national level, by participating in events, such as community festivals, or partnering with groups, such as minor sports teams/leagues, that are important to the community as a whole. For this reason Tim Hortons does not sponsor individuals or those representing religious groups or political affiliates, book endorsements or traveling sports teams.

You must include the following information in order to be considered for sponsorship:

• Full name of the organization, address, daytime telephone and fax numbers, and a contact person's name.
• National, provincial, or local affiliations.
• Charitable registered number if applicable.
• A brief history of the organization, its purpose, the significance of its work, who benefits from it and the geographic area it serves (100 words or less).
• Description of the specific project or program for which sponsorship is sought.
• Description of what the funds raised will be used for.
• If requesting sponsorship of an event, the expected attendance of the event.
• Is the event local or national? Is this an annual event?
• What sponsorship level are you offering Tim Hortons?
• What are the benefits of participation to Tim Hortons (i.e. Media, Signage)?
• What type of support you are requesting from Tim Hortons (financial or product sponsorship)?
• Any additional information

You may submit your written sponsorship proposal by fax or mail to the Marketing Department in the appropriate regional office or email sponsorships@timhortons.com at least 12 weeks prior to your event. We are very fortunate to receive such a great deal of worthy proposals, however we can not say yes to all requests. Please allow 4 - 6 weeks to process your request.

Many Tim Hortons restaurant owners are involved in their community and proud to support a variety of programs and events on both a local and regional level. Almost 95% of Tim Hortons locations are owned and operated by independent business people, so the final decision to donate is up to the restaurant owner.

Please visit our Canadian Franchising section for a comprehensive list of frequently asked questions as well as additional information pertaining to Tim Hortons franchises in Canada.

Please visit our US Franchising section for a comprehensive list of frequently asked questions as well as additional information pertaining to Tim Horton franchises in the USA.

Learn more about Tim Hortons Coffee Partnership and its unique approach to making a true difference in coffee growing communities.

At Tim Hortons, we are aware of the environmental impacts of our packaging and waste materials. We are attempting to deal with the litter issue in a variety of ways:

• We have anti-litter messages on all of our packaging items, including a "Do Not Litter" message on all of our take-out cups. Sadly, many people do not pay attention to these messages but we continue to work with other members of our industry to tackle the litter problem in a meaningful and effective way.
• To ensure a clean community many Tim Hortons restaurants sponsor local clean up events and activities in their communities.
• We have waste reduction strategies to try and combat litter from its source. Tim Hortons is one of the few quick service restaurants to offer china mugs, plates and bowls to guests eating in our restaurants. This helps to reduce paper waste being created in the first place.
• All Tim Hortons restaurants sell reusable Tim Mugs. And while a Tim Mug may not be a practical solution for all guests it does provide a good alternative. The incentive for purchasing a Tim Mug is that the first coffee is free (coupon included inside the Tim Travel Mug) and each refill gets a 10 cent discount (hot beverage discount applies to any travel mug fill).

Yes the cup can be recycled but it is not accepted for recycling everywhere at this time.  We currently have programs in a number of our restaurants across Canada where we capture our paper cup (and other packaging) for recycling or composting.  The number of locations where we offer instore recycling continues to grow as we work with local waste management companies to expand our program.  Please check your local Tim Hortons for a cup (and other packaging) recycling program.  Also check your local residential recycling/composting program to see if paper coffee cups are an acceptable item.

Yes, guests get a 10 cent discount when they bring in their TimMug or other travel mug. Guests who dine in the restaurant are served their beverage in a china mug

At Tim Hortons, we try to make our restaurants welcoming to all of our guests. Over the years, we have continually improved accessibility in our restaurants - for example, our seating is no longer affixed to the tables, allowing chairs to be moved out of the way when necessary. All of our new restaurants have accessible parking spaces, wheelchair ramps, and accessible washrooms for people with disabilities.

You can read the Tim Hortons accessible guest service policy and procedures on accessibility training, service disruptions, and feedback here.

Tim Hortons uses a premium blend of 100% Arabica beans from several of the world's renowned coffee-producing regions. Tim Hortons coffee is served within 20 minutes of brewing or it's not served at all. It's that quality and focus on "Always Fresh" that we think makes Tim Hortons coffee our guests' favorite.

If you want to learn more about coffee and the coffee industry, a great resource is the Coffee Association of Canada's website at www.coffeeassoc.com. You can find out about the history of coffee, the roasting process, coffee terminology and more.

This urban myth is just that...a myth!

Tim Hortons guests expect and deserve high quality coffee that is always fresh and consistent, along with fast, efficient service and all at a good value. Tim Hortons would like to clearly state that there is absolutely NO nicotine or MSG in our coffee. Tim Hortons coffee has NO ADDITIVES whatsoever. It is made only from a blend of the highest quality premium Arabica beans from several different coffee growing countries.

Tim Hortons decaffeinated coffee also contains no additives. It is decaffeinated through what is called the Swiss Water method, which is the purest manner of removing caffeine from the coffee. Tim Hortons believes that our focus on quality, service and value, is what keeps our guests coming back for more!

The Single Cup coffee market continues to grow in North America.  As the coffee leader in Canada, Tim Hortons continues to explore new and exciting ways to provide our guests with their favourite coffee.  At this time, Tim Hortons Premium Blend Coffee is available in convenient resealable cans in such varieties as Fine Grind, Decaf and Coarse Grind.

In order to maintain consistency across our chain, there are a number of "Required Products" that every restaurant must offer, including guest favourites like Boston Cream and Apple Fritter. However, a list of "Optional Products" allows our restaurants to customize what they offer based on their specific guests' feedback and preferences. That is why you may see certain types of baked goods at one restaurant and not at another.

Tim Hortons donuts and baked goods are prepared at our bakery in Brantford, Ontario, Canada. Prior to serving, they are baked and finished (with fillings and/or glazes/icings) at your neighbourhood Tim Hortons restaurant. Team members can bake in small batches throughout the day, so that guests should find their favourite products on the shelf more often. We believe this baking system offers our guests the best product, each and every time.

Either way, we recommend that you speak with the restaurant owner or manager right away. If necessary, please feel free to contact our Guest Services department. A representative from our customer service department will respond to your request as soon as possible. We appreciate your feedback!