Investor FAQs

Tim Hortons is the fourth largest publicly-traded quick service restaurant chain in North America measured by market capitalization and the largest in Canada. Tim Hortons appeals to a wide-range of consumer tastes, with a menu offering that includes coffee and donuts, premium coffees, flavoured cappuccinos, specialty teas, home-style soups, fresh sandwiches and fresh baked goods. The Company's expanded product offerings and new-store development efforts have helped to make Tim Hortons an iconic brand. As of September 27, 2009, Tim Hortons has 3,527 systemwide restaurants, including 2,971 in Canada and 556 in the United States.

Tim Hortons enjoys an iconic brand status in Canada with near-universal brand recognition, and is a strong and emerging regional player in the U.S. with 424 stores primarily located in the Midwest and Northeast U.S. A strong business platform of franchising, royalty, real estate and distribution underpins our brand reputation of quality and value.

Yes. Nearly all Tim Hortons restaurants in Canada are franchised. In the U.S., approximately 87% of stores are franchised, a smaller proportion than in Canada due to the early stage of store development in many U.S. markets. The Company operates stores for the purposes of training, product and market development.

You can contact our stock transfer agent Computershare Trust Company of Canada as follows:

Mail:
Computershare Trust Company of Canada
100 University Ave
9th Floor
Toronto, Ontario
M5J 2Y1

Phone: 
1-800-697-8078 (toll free North America)
514-982-7555   (international direct dial)

Fax:
1-888-453-0330 (toll free North America)
416-981-9800  (international direct dial)

Email:  
service@computershare.com

Internet:
www.computershare.com/service  (Investor Centre)

Yes, if you have registered your shares through Computershare Trust Company of Canada you can access your account online by going to http://www.computershare.com/service and follow the online registration process. If you are having trouble accessing your account online, contact Computershare Investor Services at 1-800-697-8078. Questions about stock not registered through Computershare should be directed to your stockbroker.

PriceWaterhouseCoopers LLP

Tim Hortons is traded on the New York Stock Exchange (NYSE) and the Toronto Stock Exchange (TSX) under the trading symbol of THI on both exchanges.

You can contact us as follows:
Investor Relations
Tim Hortons Inc. Investor Relations 874 Sinclair Road, Oakville, Ontario L6K 2Y1 (905) 845-6511
Corporate Office ( Canada ) 874 Sinclair Road Oakville, Ontario L6K 2Y1 (905) 845-6511
U.S. Office 4150 Tuller Road, Unit 236 Dublin, Ohio 43017 (614) 791-4200
Customer Service Email: customer_service@timhortons.com Toll free: 1 (888) 601-1616
Franchisee Opportunities: Canada | U.S.
Nutritional Information

Tim Hortons Inc. has authorized Computershare Investment Services to sponsor and administer the Computershare Investment Plan ("CIP"), which is a direct stock purchase and dividend reinvestment plan for Tim Hortons Inc. shares. The CIP allows you to automatically reinvest dividends on your shares and make direct purchases of shares on a periodic or recurring basis. The CIP is open to both new and existing shareholders in the U.S. For more information, or to enroll, call Computershare at 1.800.697.8078 or click here for more information. Due to regulatory restrictions Tim Hortons Inc. is not able to offer a DRIP or SPP program to Canadian residents at this time. The company plans to continue to explore the creation of a DRIP and DSPP program for all shareholders including Canadian residents, but due to complexities associated with such a plan, there can be no assurance as to the ultimate implementation of such a plan.

Tim Hortons shares started trading on March 24, 2006 at an opening price of CDN$27.00 and U.S.$23.162.

Yes. The Company's dividend policy is to pay up to 20-25% of annual, normalized prior-year net income in dividends in the current year. In 2008, the quarterly dividend payout rate is CDN $0.09 per share. Future dividend payments remain subject to the approval of the Board of Directors.

Tim Hortons Inc. is a U.S.-domiciled company with significant operations in Canada. Dividends paid to Canadian and other non-U.S. holders of our stock are generally subject to withholding of U.S. federal income tax. The rate of withholding tax on dividends paid to Canadian residents pursuant to the Canada-U.S. Income Tax Convention is generally 15.0%.

Dividends are paid in Canadian dollars to all Canadian shareholders who have a resident Canadian address and who have their shares registered with our transfer agent Computershare. For all other shareholders, regardless of country of residence (including all shareholders who hold their shares indirectly through a broker), dividends are converted to U.S. dollars at the daily noon rate established by the Bank of Canada prior to the payout date and paid in U.S. dollars on the dividend payment date.
If you hold shares indirectly, in a Canadian brokerage account, it is possible that your broker is automatically converting your U.S. dollar dividend to Canadian dollars, or may do so at your request.

Securities filings, including our Annual Report on Form 10-K, and 10-Q filings can be found within Regulatory Filings. If you require a printed copy of the annual report, please complete the Investor Request Form.

The transaction to make Tim Hortons a Canadian public company became effective on September 28th, 2009, and the close prices on September 25th, 2009 were $30.60 on the Toronto Stock Exchange and $27.99 on the New York Stock Exchange.